Assessment Metric Query

Joshuu
Kilo Sage

Hi All,

 

I have the below requirement:

 

If there were any failed changes(we can take the Resolution code/close code as unsuccessful) logged for the Primary CI(Configuration Item) in the past 6months in change requests then default the metric should be 'Yes' otherwise 'No'.

 

How to achieve this through Script in the Metric.

 

Please assist.

Thanks in advance.

8 REPLIES 8

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Joshuu 

 

Greetings!!

 

If i understood correctly, you need a report of failed changes? 

 

 

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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Hi @Dr Atul G- LNG ,

 

This is one of the risk assessment questions, should write a script for the same. Could you please help.

Hi @Joshuu 

 

Is this some field -  then default the metric should be 'Yes' otherwise 'No'.

 

please provide some screen shot.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Hi @Dr Atul G- LNG ,

 

Please find the below screenshots.

 

priyarao_0-1706181543740.png

priyarao_1-1706181583452.png