Assessment Metric Query
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01-25-2024 01:22 AM
Hi All,
I have the below requirement:
If there were any failed changes(we can take the Resolution code/close code as unsuccessful) logged for the Primary CI(Configuration Item) in the past 6months in change requests then default the metric should be 'Yes' otherwise 'No'.
How to achieve this through Script in the Metric.
Please assist.
Thanks in advance.
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01-25-2024 01:29 AM
Hi @Joshuu
Greetings!!
If i understood correctly, you need a report of failed changes?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-25-2024 01:32 AM - edited 01-25-2024 01:32 AM
Hi @Dr Atul G- LNG ,
This is one of the risk assessment questions, should write a script for the same. Could you please help.
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01-25-2024 02:46 AM
Hi @Joshuu
Is this some field - then default the metric should be 'Yes' otherwise 'No'.
please provide some screen shot.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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01-25-2024 03:19 AM