Asset not found: Check the Sys ID, Builder ID, and Table name for any errors before trying again

[Gemma4]

Hi everyone,

We recently moved to Washington and when I try to open a flow from the catalog item preview button, I am receiving the error "Asset not found: Check the Sys ID, Builder ID, and Table name for any errors before trying again" - see attached. My catalog item does not have assets and the flow is valid and accessible when I access it directly from flow designer. Any suggestions on how to resolve this? 

Thanks in advance for any feedback you can provide!!

[Mohan Mallapu]

@Gemma4 

There might be a problem with the flow, You can try to revert the flow to the previous version and check.

1- Navigate to sys_update_version.list

2- Search with flow/subflow sys_id.

3- Click on the previous version.

4- Click on Form context menu UI action "revert to current' version.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
Regards,
Mohan

[Nisha15]

I have made a workaround for this issue.
You can access the solution here: https://www.linkedin.com/posts/nisha-kumari-861672139_servicenow-servicenowdeveloper-workflowstudio-...