Assign SCTASK based on shift

[NishmithaS]

Hi All

We have a requirement to assign an SCTASK to the person who is currently working on a particular shift.

For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCTASK to that particular user.

How can we identify who is working on that shift and automatically assign the SCTASK to that user?

Is there any standard ServiceNow functionality or recommended approach for this?

[Ankur Bawiskar]

@NishmithaS 

you can try out of the box On-Call Scheduling feature

OR
you can use Advanced Work Assignment

links below

ServiceNow Documentation: On-Call Scheduling Overview 

ServiceNow Documentation: Advanced Work Assignment (AWA) Overview 

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[NishmithaS]

Hi @Ankur Bawiskar 

Thank you for the suggestion.

I am not familiar with the configuration of On-Call Scheduling and Advanced Work Assignment (AWA). Could you please share the configuration steps or any reference documents for implementing this requirement?

[Dr Atul G- LNG]

https://www.servicenow.com/docs/r/it-service-management/on-call-scheduling/c_OnCallScheduling.html

https://www.servicenow.com/docs/r/conversational-interfaces/advanced-work-assignment/awa-overview.ht...

[Ankur Bawiskar]

@NishmithaS 

links I already shared above

Did you check?

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