Assign SCTASK based on shift

[NishmithaS]

Hi All

We have a requirement to assign an SCTASK to the person who is currently working on a particular shift.

For example, based on the selected Company and shift we need to identify the person who is currently working on that shift and assign the SCTASK to that particular user.

How can we identify who is working on that shift and automatically assign the SCTASK to that user?

Is there any standard ServiceNow functionality or recommended approach for this?

[NishmithaS]

Hi @Ankur Bawiskar 

Thank you

I am using an On-Call  and Trigger Rule with On-Call: Assign workflow for P1 incidents.

Currently, all P1 incidents are assigned to the Primary On-Call user.

My requirement is:

• Assign incidents only to users on the active shift.
• Distribute incidents among shift members (round robin).
• Do not assign all incidents to the same primary user.

Is this possible using On-Call Scheduling or is additional configuration required?