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assign the catalog task to the particular user

tGhadage
Tera Contributor

Hi Guys,

 

So, when new SC Task's get created and if that contains short description of " xyz " and assignment group " JIRA " then it should get automatically assigned to user Abel.

 

Any help would be appreciated!!

Thanks!! 

1 REPLY 1

Dr Atul G- LNG
Tera Patron

Hi @tGhadage  

 

How you are creating the task?Via flow or manual?

 

If Flow

We can add condiition

 

If manual

 

Use Assignment lookup rule.

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Regards
Dr Atul G. - Learn N Grow Together ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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