assign the catalog task to the particular user

tGhadage
Tera Contributor

‎06-05-2024 02:44 AM

Hi Guys,

 

So, when new SC Task's get created and if that contains short description of " xyz " and assignment group " JIRA " then it should get automatically assigned to user Abel.

 

Any help would be appreciated!!

Thanks!! 

0 Helpfuls
  • 172 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎06-05-2024 02:47 AM

Hi @tGhadage  

 

How you are creating the task?Via flow or manual?

 

If Flow

We can add condiition

 

If manual

 

Use Assignment lookup rule.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls