Assign to value is 16 while creating task
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-13-2025 04:42 AM
Hi Expert,
We are facing one issue with assigned to value.
While creating custom task from request through workflow, though assign to is empty but 'i' icon is coming with backend value 16, which is nothing, Please refer attached screenshot.
What could be cause and how can we fix it.
Thanks in advance,
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-13-2025 08:39 AM
did you check the XML of that record? what it shows for assigned_to field?
Definitely some script is populating invalid sysId
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
‎05-13-2025 08:44 AM
yes, assigned to value =16 , showing in xml