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assign to

tGhadage
Tera Contributor

Hi 

these is assignment rule I have created Screenshot (251).pngScreenshot (252).png

but its not populating the assign to on incident form :

Screenshot (253).png

can anyone please help!! 

thanks!!

12 REPLIES 12

Dr Atul G- LNG
Tera Patron
Tera Patron

Is these users part / member of these groups?

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Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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no

Then it will noy work, bcz assigned to is depend on assignment group.

 

and also it is illogical that you are assigning to different user and group is different. 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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but here is member is not part of that assignment group