assign to
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07-04-2024 07:25 AM
Hi
these is assignment rule I have created
but its not populating the assign to on incident form :
can anyone please help!!
thanks!!
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07-04-2024 07:28 AM
Is these users part / member of these groups?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-04-2024 07:29 AM - edited 07-04-2024 07:30 AM
no
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07-04-2024 07:31 AM
Then it will noy work, bcz assigned to is depend on assignment group.
and also it is illogical that you are assigning to different user and group is different.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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07-04-2024 07:32 AM
but here is member is not part of that assignment group