assign to
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07-04-2024 07:25 AM
Hi
these is assignment rule I have created
but its not populating the assign to on incident form :
can anyone please help!!
thanks!!
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07-04-2024 07:28 AM
Is these users part / member of these groups?
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07-04-2024 07:29 AM - edited 07-04-2024 07:30 AM
no
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07-04-2024 07:31 AM
Then it will noy work, bcz assigned to is depend on assignment group.
and also it is illogical that you are assigning to different user and group is different.
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07-04-2024 07:32 AM
but here is member is not part of that assignment group