Hi All,
I have created Inbound email action and with the help of attached script by sending email, I can create new records in the Incident table with all the values except assignment group.
Please suggest
var emailSubject = email.subject; // Get the subject line of the email
var callerEmail = emailSubject.match(/[a-zA-Z0-9._%+-?#]+@[a-zA-Z0-9.-]+\.[a-zA-Z]{2,}/)[0]; // Extract email using regex
// Look up user based on the email address
var user = new GlideRecord('sys_user');
user.addQuery('email', callerEmail); // Query for user with the extracted email
user.query();
var incidentSysID; // Declare the incident Sys ID variable
if (user.next()) {
// User found, proceed to set the caller and affected user
current.caller_id = user.sys_id;
current.u_affected_user = user.sys_id;
current.priority = 3;
current.short_description = email.subject;
current.description = email.body_text;
current.location = gs.getUser().getLocation();
current.u_phone = gs.getUser().getRecord().getValue('phone');
//current.assignment_group = 'd3059792131fd240adce3b27d144b07d';
//current.assignment_group = "KRONOS - US";
//current.assignment_group.sys_id='d3059792131fd240adce3b27d144b07d';
current.assignment_group.name = "KRONOS - US";
//current.assignment_group.setDisplayValue('KRONOS - US');
current.insert();
} else {
gs.info('User with email ' + callerEmail + ' not found.');
}
