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assignment group logic to assign cases to various groups, cases created from record producer

vinnus
Tera Contributor

Triaging

Based on Request Type (Initially)

 

2 REPLIES 2

vinnus
Tera Contributor

Working for till point 2 for below script:

 

var assignmentGroupJSON = gs.getProperty('x_jj_dfit.all.assignment.group');
var assignmentGroup = JSON.parse(assignmentGroupJSON);
if (current.variable_pool.request_type.getDisplayValue() == "Transactional: Status of my Intercompany SO-PO transaction (OHUB only)" ||
current.variable_pool.request_type.getDisplayValue() == "Transactional: Supporting Document Requests" ||
current.variable_pool.request_type.getDisplayValue() == "Transactional: Service Agreement" ||
current.variable_pool.request_type.getDisplayValue() == "Transactional: Queries on Intercompany Policy")
{
current.assignment_group = assignmentGroup.usergroup[7].SMF_GS_A2R_GIC_Transactional;
}
else if (current.variable_pool.request_type.getDisplayValue() == "LR41 Related" ||
current.variable_pool.request_type.getDisplayValue() == "Audit Related")
{
current.assignment_group = assignmentGroup.usergroup[7].SMF_GS_A2R_GIC_LR41_and_Audit;
}
else
{
current.assignment_group = assignmentGroup.usergroup[7].SMF_GS_A2R_GIC_Reporting_Global;
}

 

SN_Learn
Kilo Patron

Hi @vinnus ,

 

You have pasted your whole project requirement here. I don't think this is the appropriate use of community.

Please share what you have tried, in which particular area you are facing issues.

 

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