Assignment rule is not working if OR Clause is used

[Divya Sandha]

Hello

I have problem in assignment rule i.e. when I use "OR clause" in assignment rule, the assignment rule doesn't work.

The issue is in production instance only and all the lower instance works properly.

There was no change to assignment rule suddenly topped working

What could be the reason that it stopped working?

[Dnyaneshwaree]

Hello @Divya Sandha ,

Please verify that your prod instance has version/ release same as lower instances. Sometimes some features dosen't works/ support in some versions.

If my solution helps you any way then mark it as accepted and helpful.

Thank You!!

[Community Alums]

HI @Divya Sandha ,

Please check if the Conditions are meeting or not !!

Also, refer to this KB : https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1526679