Assignment Rule Script Not Working

[Randy33]

I'm not sure why my scripts in the assignment rule are not working.

The above script is not assigning Hardware to the Category field on the incident.  Any idea why?

[RAMANA MURTHY G]

Hello @Randy33 ,

Assignment rules in ServiceNow are used to automatically assign tasks to users or groups based on pre-defined conditions.  Assignment Rules cannot assign values to the other fields, rather than Assignment Group and Assigned to fields.

You can write the script as 

if(current.category == 'Hardware')
   current.assignment_group.setDisplayValue('Hardware');

or you can write  as

if(current.category == 'Hardware')
   current.assignment_group = 'sys_id_of_group';    // replace sys_id of the group

 it will work...

Please mark my answer as helpful and correct, if it helps you

Thank you

[Sagar Pagar]

Hi @Randy33m

You can try this updated scripts as:

if (current.category == "Hardware"){
current.assignment_group.setDisplayValue("Hardware");
}

I would suggests you should use the condition builder with conditions instead of scripts.

If my response helps to solve your issue. Kindly mark it as helpful & correct. It will be helpful for future readers! 👍🏻
Thanks,
Sagar Pagar

[Abdul13]

Check this

if (current.getDisplayValue('category') == "Hardware") {
  current.assignment_group.setDisplayValue('Hardware');
}
else if (current.getDisplayValue('category')== "Software") {
  current.assignment_group.setDisplayValue('Software');
} 
else {
  current.assignment_group.setDisplayValue('Database');
}