Assignment rules not working

[kalby]

Requirement :

If a Qualys ID is published after certain date it should go to a specific group to be reviewed

Condition used - configurationitem.class is a server  and Vulnerability.Datepublished after 4/24/2024

we are finding that the Vulnerabilities are bypassing the assignment rule.

Any thoughts what is the issue?

[Wind0004]

Hi Kalby, 

First thing that comes into mind is that it could be other assignment rules that populate the group first or override it. 

So I would suggest deactivating all assignment rules except the one above and check if that works - if it does it would be an order issue.

If it does not work - it would mean the condition is not working somewhere , I would then isolate the condition to check which part of it is not being captured correctly. 

Hope that makes sense, let me know if you get it working. 

Kind Regards,

Wind

[Maddysunil]

@kalby 

1. Assignment Rule Configuration: Double-check the configuration of your assignment rule to ensure that it accurately reflects your requirements. Make sure that the condition you've specified, which includes configurationitem.class is a server and Vulnerability.Datepublished after 4/24/2024, is correctly set up. Ensure that there are no conflicting or overlapping rules that might be affecting the assignment.

2. Assignment Rule Evaluation Order: Ensure that the assignment rule is being evaluated in the correct order and is not being overridden by other assignment rules or workflows.

3. Data Consistency: Check the data consistency within your instance. Ensure that the vulnerabilities have the correct Vulnerability.Datepublished values populated and that they are being updated correctly.

4. Testing with Sample Data: If possible, test the assignment rule with sample data to verify its behavior. Create test records that match the conditions specified in your rule and observe whether they are being assigned correctly.

Please Mark ✅Correct if this solves your query and also mark 👍Helpful if you find my response worthy based on the impact.

Thanks

[kalby]

Hello,

we followed all the above steps, any sample data we created is going to the correct assignment group, but still when automatic integration happens. we have inconsistency.