aSwitching Catalog Items on submitted requests

MWright1
Giga Guru

I have a need to switch catalog items on submitted requests when users use the wrong item, instead of cancelling and having the user re-enter all the same information twice.

 

Is it possible to simply change the Catalog Item to another?

 

Thanks,

 

M

2 REPLIES 2

SANDEEP28
Mega Sage

@MWright1 You can make use of order guide for this requirement. In order guide, you can show few question to user and based on that selection you can submit multiple catalog items.

 

Refer below documentation on order guide

 

https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/service-catalog-man...

 

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Hi Sandeep,

 

I need to swap them at the back end, not to trouble the end user.  This is for the fulfiller purpose only.

 

Thanks,

M