ATF issue in workspace

[ServiceNow Use6]

Hi,

I am creating an ATF test case for CSM workspace, i am getting an error please. I never used 'company' field at all. Kindly help.

Regards

Suman P.

[Tanushree Maiti]

Hi @ServiceNow Use6 

Probable cause 1 : (Refer: KB0819775 ATF is unable to set a field on a form )

Cause

• The cause of the issue is that field is to be visible only on a view - "yyyyy", whereas the form is opened by the ATF using the Default view
• Hence, ATF is unable to find the field on the form

Resolution

• By adding the view name - "yyyyy" in the STEP - "open an existing record", ATF is able to set the values to field successfully

Similar Issue reported: https://www.servicenow.com/community/developer-forum/atf-error-on-change-request-form-quot-failure-u....

[ServiceNow Use6]

Hi @Tanushree Maiti my mistake was, i was pointing to the wrong field as I am new to CSM, I don't know which field to use.

Regards

Suman P.