ATF test keeps falling because 'incident table' does not have a record with ID

kgomez222
Tera Contributor

‎12-27-2022 12:42 PM

Hey all, so I've been working with ATF and it seems to be functioning just fine until I utilize the

'open an existing record' step with an ID that has been queried and verified around 3 times throughout the test.

 

I'm getting the error of

FAILURE: Failed to open the 'incident' form with id '0a4b1a5d4780655023d3c787a46d4344'
Table 'incident' does not have a record with id '0a4b1a5d4780655023d3c787a46d4344'

 

I've queried this record with the 'Record query' step and I get this 

kgomez222_0-1672173650013.png

it's successful, but when I reach the 'open an existing record' step it fails. I'm not quite sure why it's not working.

 

kgomez222_1-1672173718653.png

 

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Akif_Shah
Kilo Sage
Kilo Sage

‎12-27-2022 01:57 PM

Do you have any ACL's blocking itil_admin roled users from viewing incidents?
OR when you perform those steps manually, are you able to view the incident impersonating any itil_admin user?

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