ATF

Reena Kumari2
Tera Contributor

Hi Team,

I have one custom field on case form, while executing ATF test steps that field is not visible on case form. Other custom fields are visible , only issue with the one field .

Any help will be appreciated.

Thanks ,

Reena

 

1 ACCEPTED SOLUTION

Ankur Bawiskar
Tera Patron
Tera Patron

@Reena Kumari2 

Things to check

1) the user with whose session you are testing the ATF has read access to that field

2) that field is present in the view which is getting opened via ATF

3) any client script or UI policy is hiding it

4) when the same user does the testing manually without ATF, is that field visible

5) what happens if you test with admin?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

View solution in original post

3 REPLIES 3

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @Reena Kumari2 

 

Is there any ACL on that field or user dont have access to same? or you are viewing in wrong view?

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Ankur Bawiskar
Tera Patron
Tera Patron

@Reena Kumari2 

Things to check

1) the user with whose session you are testing the ATF has read access to that field

2) that field is present in the view which is getting opened via ATF

3) any client script or UI policy is hiding it

4) when the same user does the testing manually without ATF, is that field visible

5) what happens if you test with admin?

If my response helped please mark it correct and close the thread so that it benefits future readers.

Regards,
Ankur
Certified Technical Architect  ||  9x ServiceNow MVP  ||  ServiceNow Community Leader

Hi @Ankur Bawiskar ,

 

I validated again and found it is working fine being an admin. So , it's fine to proceed.

 

Thanks,

Reena