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03-11-2025 02:52 AM
Hi Team,
I have one custom field on case form, while executing ATF test steps that field is not visible on case form. Other custom fields are visible , only issue with the one field .
Any help will be appreciated.
Thanks ,
Reena
Solved! Go to Solution.
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03-11-2025 03:20 AM - edited 03-11-2025 03:20 AM
Things to check
1) the user with whose session you are testing the ATF has read access to that field
2) that field is present in the view which is getting opened via ATF
3) any client script or UI policy is hiding it
4) when the same user does the testing manually without ATF, is that field visible
5) what happens if you test with admin?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-11-2025 02:57 AM
Is there any ACL on that field or user dont have access to same? or you are viewing in wrong view?
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
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03-11-2025 03:20 AM - edited 03-11-2025 03:20 AM
Things to check
1) the user with whose session you are testing the ATF has read access to that field
2) that field is present in the view which is getting opened via ATF
3) any client script or UI policy is hiding it
4) when the same user does the testing manually without ATF, is that field visible
5) what happens if you test with admin?
If my response helped please mark it correct and close the thread so that it benefits future readers.
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader
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03-12-2025 12:55 AM
Hi @Ankur Bawiskar ,
I validated again and found it is working fine being an admin. So , it's fine to proceed.
Thanks,
Reena