Attach a excel sheet or KB link when a change record is created.

[Suresh Kumar8]

Hi Experts,

I have a requirement where an excel should be attached when a change request is raised. It should be applicable for normal and emergency change requests.

Request your valuable inputs and help on this.

Thanks

[Dr Atul G- LNG]

Hi @Suresh Kumar8 

Do you want to make Attachment as mandatory or you want a specific excel get attached whenever a user raised Normal or emergency change?

[Suresh Kumar8]

Hi Atulya, Thank you for your response.

Yes, I have a specific excel sheet and that should be attached mandatory(always) whenever a Normal or Emergency change is raised.

Thanks

[Dr Atul G- LNG]

Give a try https://www.servicenow.com/community/developer-forum/how-to-attach-an-attachment-to-a-record-via-a-s...

@Suresh Kumar8 

[IAmAbhigyaan12]

Hi @Suresh Kumar8 ,

For attaching kb article you can refer to Article AttachKBArticleToChange.

For the Excel file there is an API saveResponseBodyAsAttachment(String tableName, String recordSysId, String fileName) OOTB. Which directly attaches the file in a record in ServiceNow.