Attach an OLA to a catalog task

[Snow-Man]

hey everyone,

I have a requirement where there is a field visible on task 100 known as 'Priority'.

I need to attach desired OLA on task 200 depending upon the value entered in task 100. 

if 'Priority' =1-Critical, set OLA as 30 business days
if 'Priority'=2-High, set OLA as 20 business days
if 'Priority'=3-Moderate, set OLA as 15 business days
if 'Priority'=4-Low, set OLA as 10 business days
if 'Priority'=5-Planning, set OLA as 5 business days

how can It be achieved? 

thanks in advance,

Ak

[AndersBGS]

Hi @Snow-Man ,

This is not the method to do it. You instead create SLA definitions to attached the OLA to the ticket. Please see the documentation here: https://docs.servicenow.com/en-US/bundle/utah-it-service-management/page/product/service-level-manag...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[Snow-Man]

hey, 

Actually, this priority field is a custom field not an OOB. 

the demand is to create a Catalog for retiring items, renaming existing items.

so, when a user creates a requests, then after task 100, a custom field gets visible and group member needs to select from the scale 1-5 how urgent(priority) it is. depending upon the priority(in custom field) desired SLA should be attached to the further task 200, 300. 

How could this be achieved?

Thanks!