Attach an SLA Schedule from a Business Rule

SerhiyK
Tera Contributor

‎06-07-2024 07:31 AM

I have an SLA definition, and I would like to create a business rule that attaches different Schedules to the SLA based on the requestor's location. Has anyone done this? I would appreciate any guidance.

0 Helpfuls
  • 647 Views
6 REPLIES 6

SerhiyK
Tera Contributor
In response to AshishKM

‎06-11-2024 07:03 AM

The question is not about changing the SLA Schedule after it is attached to the incident. The question is about attaching the schedule dynamically to the SLA definition at the time it is attached to the incident. 

0 Helpfuls

Dr Atul G- LNG
Tera Patron
Tera Patron
In response to SerhiyK

‎06-11-2024 10:57 PM

Hi @SerhiyK 

 

Sorry no idea on this.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls