I have a problem that incoming emails to a RITM do not have attachments properly attached, instead the attachment is attached to the sys_email table.
This is only a problem when the response is coming from an external email address. But when we try to create a user for the external email address containing its email, there is no change.
I'm having difficulties figuring it where to find the source of this problem. I have searched the sys_attachment table for relevant business rules and also the Inbound Email Action (sysevent_in_email_action) for anything about attachments, but have had no luck so far.
Best regards,
Kim
