Attaching KA to an incident - Add message in work notes

[gnewuser]

Hi 

When a Knowledge article is attached to an incidnet, I would like to add a message in  the work notes specifically.  How do I track that an KA has been added to an incidnet? is there a link table so I can write a business rule on that insert?

[SN_Learn]

Hi @gnewuser ,

Try the below business rule, tested and worked fine in PDI

Business rule on table: [m2m_kb_task], after insert

Script:

(function executeRule(current, previous /*null when async*/ ) {

    var updateWN = new GlideRecord('incident');
    if (updateWN.get(current.task)) {
        updateWN.work_notes = 'Attached KA: ' + current.kb_knowledge.getDisplayValue();
	    updateWN.update();
    }

})(current, previous);

 Output:

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