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Attachment icon doesn't respond in workspace.

geet
Tera Guru

Hi All,

The attachment icon is not working in workspace. If I click on it nothing happens.

geet_0-1765990482559.png

If I open this table record outside of workspace, I can see an attachment there.

geet_1-1765990592549.png

Please help me understand why it is happening.

2 REPLIES 2

Ankur Bawiskar
Tera Patron

@geet 

was this working fine earlier and you recently upgraded?

Is that working for other table records?

Regards,
Ankur
Certified Technical Architect  ||  10x ServiceNow MVP  ||  ServiceNow Community Leader

Hi Ankur,

 

Thanks for your reply.
So, it works on another instance that is on Yokohama Patch 7 hotfix2B

geet_0-1766084762867.png

and the one on which it is not working in Workspace but working outside of Workspace is on Zurich Patch 3 Hotfix2.

geet_1-1766084893273.png

and in the same instance that is on Zurich, on the other table the attachment is working.

geet_2-1766085271853.png