Attachment not getting attached to case in CSM

[Hafsa1]

Attachment not getting attached to case. I'm sending/replying email with watermark of case.

Although received in "sys_email" table as shown in below screenshot but it not getting attached to case table.

[Ranjit Nimbalka]

Hi @Hafsa1 ,

can you please share more details.

Regards,

Ranjit

[Hafsa1]

I trigger email using "email client" from case form having case watermark to my email box.

Now i replied to that email with attachment from my mailbox to servicenow instance.

I checked in "sys_email" and received my email and same updated in work notes of case. But attachment is not attached to case form.

This attachment is coming in sys_email and attachment table but just not attached to case form.

[jagadeeshsnow]

Hi @Hafsa1 ,

from the screenshot which you have attached you can see email logs tab, open that tab and see which inbound email action got executed when email is received

[Hafsa1]

there is no inbound action for it.