Attachment on Inbound Actions - CART API

[azenith_moreno]

Hi,

I have an inbound action that creates RITM thru CART API.

Everything is working fine, RITM is created but attachments are not included on the RITM ticket.

I might be missing something on my inbound action... any advices?

createRequest();

function createRequest() {

  var cart = new Cart();

  // add in cart

  var item = cart.addItem('62d832d56f8721006e3f4425eb3ee4b4');

  cart.setVariable(item, 'cleanupgensubject', email.subject.toString());

  cart.setVariable(item, 'cleanUpgenDetails', email.body_html);

  var cartmsg = "received from: " + email.origemail + "\n\n" + email.body_text;

  var rc = cart.placeOrder();

}

Thank you very much.

[Kalaiarasan Pus]

oopsy .. missed the copy statement..

GlideSysAttachment.copy("sys_email", emailRec.sys_id, "sc_req_item", ritmRec.sys_id);

[satya22]

Still tried the script with copy statement its not working

[STANIMAL]

/* INBOUND EMAIL ACTION WITH CART API and INCLUDE ATTACHMENT */
(function runAction( /*GlideRecord*/ current, /*EmailWrapper*/ email, /*ScopedEmailLogger*/ logger, /*EmailClassifier*/ classifier) {
    
	createRequest();
	
    function createRequest() {
        var cart = new Cart();
        var item = cart.addItem('9fd4dc2b1bca6190856aed35604bcb19'); //Generic Request Catalog Item(should be in sys property)
        cart.setVariable(item, 'requested_for', 'f9115b3c1ba7111026be8485624bcb11'); //Workday User (should be in sys property)
        cart.setVariable(item, 'short_description', email.subject);
        cart.setVariable(item, 'description', "PLEASE NOTE: " + email.body_text);
        var rc = cart.placeOrder();
        updateRITM(rc.sys_id);
    }

    function updateRITM(req) {
        var ritmSysID = "";
        var ritm = new GlideRecord('sc_req_item');
        ritm.addQuery('request', req); //req is what we passed from the previous function. the sys_id of the request.
        ritm.query();
        while (ritm.next()) {
            ritm.priority = email.body.priority; //good example of how to exploit email body variables
            ritm.work_notes = email.body_text;
            ritmSysID = ritm.getUniqueValue();
            ritm.update();
            attachIT(ritmSysID);
        }
    }

    function attachIT(thisSysID) {
        var emailRec = new GlideRecord("sys_email");
        emailRec.addQuery("uid", email.uid);
        emailRec.orderByDesc("sys_created_on")
        emailRec.query();
        if (emailRec.next()) {
            emailRec.instance = thisSysID;
			emailRec.target_table = "sc_req_item";
            emailRec.update();
            GlideSysAttachment.copy('sys_email', emailRec.sys_id, 'sc_req_item', thisSysID);
        }
    }

})(current, email, logger, classifier);