Attachment on Knowledge Search Result on Portal

[Akansha Gupta]

Hi Team,

I have a requirement where we need to include attachments while showing search result on KB Portal(using Zing search), as shown below:

I already tried checking various properties and options on Knowledge article, but no luck. Could someone please help how to achieve it.

Thanks

Akansha Gupta

[SANDEEP DUTTA]

Hi @Akansha Gupta ,

It's not controlled by any property !!  You can enable attachment indexing for a table so text searches can return matches from the record and its file attachments.

search only matches content from attachments on Knowledge [kb_knowledge] records. Administrators can enable search for attachments on other tables, but doing so causes the system to re-index the selected table, its parent table, and any children of the parent table.

Warning: For large tables, such as the Task table, re-indexing can take several hours and slows down the system until complete. Re-indexing is best performed during non-peak times.

The search results page only displays attachments for search results from the Knowledge [kb_knowledge] table, even if other tables have attachment search enabled.

[Akansha Gupta]

Hi @SANDEEP DUTTA - thanks for the reply!

I already validated these points but the issue is that attachments are displayed as links for few articles but not for all, even for same file type(eg pdf/ppt) and same settings/configuration at Article level.

Thanks

Akansha Gupta 

[SANDEEP DUTTA]

Hi @Akansha Gupta ,

It should be done at Table level not article level.

[Akansha Gupta]

Hi @SANDEEP DUTTA - Based on my understanding, as the attachments are appearing for few articles, all required configuration at table level are already there. Could you please help in guiding what exact configuration i need to check.

Also, as per my analysis, this issue seems to be related to how search are working for Attachment (AND/OR operator, search text in Attachment title/boby etc). But I didn't found any documentation around that. Could you also please guide on this point.

Thanks

Akansha Gupta