attachment symbol is not visible for few users?

[CVM1997]

If security incident response , if any SIT is opened user unable to see attachment symbol.
Any solution ?

[Dr Atul G- LNG]

Hi @CVM1997 

Practically this should not be the case, but check ACL  and role of the user and compare with other user.

[CVM1997]

Verified ACL's on the security incidnet task (SIT) but none helped anything in particular can be checked?

[Dr Atul G- LNG]

HI @CVM1997 

My friend @Anand Kumar P  already mentioned the few steps

Can you check the attribute no_attachment on the collection field on incident table.

Also check any client script has code to hide the icon using DOM or g_form.disableAttachment().

https://www.servicenow.com/community/developer-forum/the-attachment-icon-is-missing-in-the-incident-...

[Danish Bhairag2]

Hi @CVM1997 ,

Can you check whether user has access on the Attachment Table. Pls check those ACLs & accordingly if any role is missing provide & check.

Thanks,

Danish