Attachments with empty name

Nicol_s2
Tera Expert

Hello all,

 

I'm having a problem with some attachments that are imported though emails. These attachments are usually company logos, icons, or similar pics that the email contains.

 

Basically they are imported with no name or format for some reason:

 

Sin título.png

Obviously, when then I try to download these attachments, I cannot see the file at all.

 

Anyone knows where this issue could come from?

It seems to me that it is a ServiceNow issue. I did open a ticket but it was not very helpful.

 

5 REPLIES 5

praveenhirekudi
Tera Contributor