I attempted to update my incident form using the email inbound action, but it isn't executing as expected. I’m unable to identify what went wrong. Please review the screenshots below and assist me in resolving the issue.
Thanks in advance : )
(function runAction() {
// Parse the subject to find the incident number
var incidentNumber = email.subject.match(/INC\d+/); // Look for the incident number in the subject line
if (incidentNumber) {
// Get the incident record
var incidentGR = new GlideRecord('incident');
incidentGR.get('number', incidentNumber[0]); // Find the incident by its number
gs.log("Incident no: " + incidentNumber);
if (incidentGR.isValidRecord()) {
// Update fields based on email content
gs.log("Incident Found: " + incidentGR.number);
incidentGR.u_customer_input = email.body_text; // Set the customer input from the email body text
incidentGR.short_description = incidentGR.short_description + " " + email.body_text; // Set the short description from the email body text
incidentGR.comments = email.body_text; // Add the email body to the incident comments
incidentGR.update(); // Save the record
} else {
gs.log("Incident not found: " + incidentNumber[0]);
}
} else {
gs.log("No incident number found in the email subject.");
}
})();
