Australia PDI is offlne

[ShailendraKEMS]

Hi Community,

My Australia PDI is currently offline, and attempting a refresh is not bringing it back online.

What options do I have to recover it? Also, if I ultimately decide to release this instance and request a new one, is there any way to migrate or extract my data from the offline instance to the new one?

Thanks in advance for your help!

[Dr Atul - LNG]

Hi @ShailendraKEMS 

We have some clarification from the PDI team now. New software installations across the PDI server infrastructure have temporarily caused several instances to go offline. The affected PDIs will remain unavailable until the installations are complete. Thanks for your patience in the meantime!!

No option to recover it, only have patience and wait. You will not lose your data. Wait can be longer but wait is only option 

Cc: @kh_safal @Kh_Samyak 

[Tanushree Maiti]

Hi @ShailendraKEMS 

If you do not have any urgent work in your current PDI (offline) , you can wait as backend maintenance is currently in progress in your PDI, and your instance will be up and running once the maintenance is completed.

As mentioned in the Community Admin’s response in the : PDI offline  thread, the team is proactively coordinating with the PDI team to resolve the issue as soon as possible, given that direct support for PDI is not available.

If you have urgent work, in that case , you can leverage using  related Lab instance  Or  Release your instance and request for new (Australia).