Auto add Affected CI to Change request

[Jake Adams]

Hi,

I have a requirement were the affected CI's need to be auto added to the Change request based on the CI chosen in the form.

For e.g.) If I have choose a configuration item called 'A' and it's patching cycle is XYZ then I want to add all the CI's with the patching cycle XYZ to the affected CI's list of that change request.

Thanks

[Dr Atul G- LNG]

Hi @Jake Adams 

It is OOTB by SN. If you add any CI as main CI on change form, affected or impacted Services/ CI will be added auto in change in related List.

[Jake Adams]

Hi,

OOTB only the CI that we choose in the form will be added to the Affected CI's related list.

But as per my requirement if I have choose a configuration item called 'A' and it has patching cycle let's say XYZ, then I want to add all the CI's from the CMDB table with the patching cycle XYZ to be added to the affected CI's related list of that change request.

[Dr Atul G- LNG]

Hi @Jake Adams 

I guess in this , use the change template or standard change  and add affected CI in related list.

https://www.servicenow.com/community/itsm-forum/how-to-create-a-standard-change-template-with-multip....