Auto Cancel Change Task when Change Request transitioned to Closed Incomplete

[cjones3]

I need some assistance in auto-canceling or closing related CTASK items when the CHG is moved to closed incomplete or canceled state.   My current UI Action on the change will close the change request, but the underlying task is remaining open in the fulfiller's work queue.   Thoughts?

[scott barnard1]

Hi Cyndi

When you move the change from review into Close or Cancel, how are you doing it?

Are you using a ui action, if so could you share the detail of it so we can see what the ui action is doing?

Also if you look at the state choices of your ctasks, are 3,4,7 closed states?

And as a check what is the state choice value for close and cancel on your change table?

[Aakash Shah4 · Accepted solution]

HI Cyndi,

You will have to write a Business rule to achieve this

Table : Change_request

Type : After

Insert : true

Update : true

Conditions : current.state == 7 && current.state.changes()       // place your values of state accordingly

Script :

abortKids();

function abortKids() {

  if (current.sys_id == '')

        return;

  var kids = new GlideRecord('change_task');

  kids.addQuery('parent', current.sys_id);

  kids.query();

  while (kids.next()) {

      if (kids.active == true) {

      kids.state = 7;

      kids.update();

      }

  }

}

Note : This can also be achieved using UI action placing the same code. Let me know if you have any issues.

[cjones3]

Thank you Aakash...that worked beautifully!