Auto closing of Incident Communication Plans (ICP) when the Major Incident is resolved manually

JaganN971616731
Tera Contributor

Dear Community,

 

I have a requirement that when a Major Incident is resolved manually, associated all the Incident Communication Plans (ICP) should be closed. In my system each Major incident is having 3 Incident Communication Plans (ICP) and each Incident Communication Plans (ICP) is having 3 Incident Communication Tasks. For closing any Incident Communication Plans (ICP) we need to complete all the 3 child Incident Communication Tasks. Attaching the screenshots for more clarification. Can you help me in to achieve the requirement?

 

Let me know if you need more details. Your responds would be very much appreciated.

1. Major Incident:

JaganN971616731_1-1715236991333.png

2. Each Major incident is having 3 Incident Communication Plans (ICP) :

JaganN971616731_0-1715236967836.png

3. Each Incident Communication Plans (ICP) is having 3 Incident Communication Tasks :

JaganN971616731_2-1715237112627.png

Regards,

Jagan

 

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