Auto generated email in servicenow contains two description , from CITM and RITM
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9m ago
Hi All,
I have created new catalog item in servicenow in dev instance in yokohama version.
I have two variables created for the form under variable set naming Description and shortDecsription.
The issue that I am facing is when I submit the form, in the email generated, I see Description and shortDecsription that is added in citm before submission and also the Description and shortDecsription from request item, However in the variables section under request information, I dont see Description and shortDecsription which is correct.
How to hide the one of the Description and shortDecsription from the CITM.
I am new to servicenow, hoping to learn from you.
Thanks in advance,
Mohankumari