Auto generated email in servicenow contains two description , from CITM and RITM

Mohankumari
Tera Contributor

Hi All,

I have created new catalog item in servicenow in dev instance in yokohama version.

I have two variables created for the form under variable set naming Description and shortDecsription.

 

The issue that I am facing is when I submit the form, in the email generated, I see  Description and shortDecsription that is added in citm before submission and also the  Description and shortDecsription from request item, However in the variables section under request information, I dont see  Description and shortDecsription which is correct.

 

How to hide the one of the Description and shortDecsription from the CITM.

 

I am new to servicenow, hoping to learn from you.

 

 

Thanks in advance,

Mohankumari

 

0 REPLIES 0