Auto Incident Assignment to someone based on less ticket assigned to team member

[Pawan Kumar Rai]

If user update "Assignment group" field and save, ServiceNow should automatically pick one member of the group with minimum incident ticket assigned and set the user in "assigned to" field

[Maik Skoddow]

Basically this is done with the "Advanced Work Assignment" feature.

Also check the following article https://www.servicenow.com/community/itsm-articles/how-to-optimize-work-assignment-over-time-in-serv...