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Auto link serviceNow user account to MS teams for virtual agent

Vaniyaa
Tera Contributor

‎08-02-2024 07:24 AM

How to auto link ServiceNow User account to MS teams for virtual agent.
I have enabled Automatically Link ServiceNow user profiles option while installing the Conversational Integration with Microsoft Teams plugins. But still when a user start the conversation with the bot on MS teams for the first time it tell them to link to ServiceNow.

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piyushrusia
Tera Contributor

‎09-17-2025 05:17 AM

Is this resolved ? any answer ?

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