Client script: table is incident filed name is caller
function onChange(control, oldValue, newValue, isLoading, isTemplate) {
if (isLoading || newValue === '') {
return;
}
//Type appropriate comment here, and begin script below
var ga= new GlideAjax('UserDetails');
ga.addParam('sysparm_name','getUserDetails');
ga.addParam('sysparm_user',newValue);
ga.getXML(function(response){
var answer = response.responseXML.documentElement.getAttribute('answer');
var data = JSON.parse(answer);
g_form.setValue('u_caller_department',data.department);
g_form.setValue('u_caller_email',data.email);
g_form.setValue('u_caller_manager',data.manager);
});
}
Script includes (enabled client callable):
var UserDetails = Class.create();
UserDetails.prototype = Object.extendsObject(AbstractAjaxProcessor, {
getUserDetails : function(){
var userId = this.getParameter('sysparm_user');
var details ={};
var gr= new GlideRecord('sys_user');
if(gr.get(userId)){
details.department = gr.department.getDisplayValue();
details.manager=gr.manager.getDisplayValue();
details.email = gr.email+'';
}
return JSON.stringify(details);
},
type: 'UserDetails'
});
