Auto populate description field in a catalog item when redirected from the Catalog item link in Virtual Agent

Nikita35 · ‎09-29-2019

hello Experts,

I have one requirement in which I need to provide the link of catalog item in virtual agent so that when user will click on the link, it will redirect to a catalog item.

Now this catalog item has a field called description which should be automatically populated with some text - "I need access to XYZ".

Redirecting to catalog item seems fine to me. But how Can I achieve this auto population of description.

Regards

Ankur Bawiskar · ‎09-30-2019

Hi Nikita,

so do one thing; as part of approach we are adding extra parameter in the url which is "sysparm_virtualagent"

So use below script to know whether the url contains this string; if yes the set the value

updated script below; use UI type as ALL

function onLoad() {
	//Type appropriate comment here, and begin script below
	var url = top.location.href;
	var index = url.indexOf("sysparm_virtualagent");	 
	if(index >= 0)
		g_form.setValue('description','I need access to XYZ');
}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

View solution in original post

Nikita35 · ‎09-29-2019

Any suggestions on this?

Ankur Bawiskar · ‎09-29-2019

Hi Nikita,

So in catalog item you need to auto-populate this text

I need access to XYZ

you can use onload client script on catalog item and set the value using g_form

g_form.setValue('description','I need access to XYZ');

check this link as well

https://docs.servicenow.com/bundle/newyork-performance-analytics-and-reporting/page/administer/virtu...

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader

Nikita35 · ‎09-29-2019

Hi Ankur

Thank you for your reply.

Creating an onload client script will run everytime when the catalog item form is opened.

I want the text to be displayed in the description only when the link is redirected from the virtual agent.

Is there any way to do it ?

Ankur Bawiskar · ‎09-29-2019

Hi Nikita,

yes you can make the onload script to set the value to run when something is present or not in the URL

how are you redirecting ? what is the url you are getting in the onload client script when the catalog item is being opened from virtual agent

Can you share that?

Regards

Ankur

Regards,
Ankur
✨ Certified Technical Architect || ✨ 9x ServiceNow MVP || ✨ ServiceNow Community Leader