Auto populate description field in a catalog item when redirected from the Catalog item link in Virtual Agent

[Nikita35]

hello Experts,

I have one requirement in which I need to provide the link of catalog item in virtual agent so that when user will click on the link, it will redirect to a catalog item.

Now this catalog item has a field called description which should be automatically populated with some text - "I need access to XYZ".

Redirecting to catalog item seems fine to me. But how Can I achieve this auto population of description.

Regards

[Nikita35]

Hi Ankur,

In my case I need to give the link of specific item based on some scenarios.

So using script action I am just creating a URL by querying catalog item table sc_cat_item and passing the sys_id.

[Ankur Bawiskar]

Hi Nikita,

Can you add onload client script on that catalog item and do alert to know what is coming in URL when it is redirected from virtual agent?

Share the url in your comment

function onLoad(){

var url = this.location.href;

alert(url);

}

Regards

Ankur

[Nikita35]

here is the alert 

[Ankur Bawiskar]

Hi Nikita,

that url doesn't seem to have any reference it is being called from virtual agent; so one thing you can do is add an extra parameter in the url so that in onload you can know it is from virtual agent

in line number 62 add this

+ sys_id + '&sysparm_virtualagent=true'

in onload you can do this

function onLoad(){

var gURL = new GlideURL();
gURL.setFromCurrent();
var urlValue = gURL.getParam("sysparm_virtualagent");

if(urlValue == 'true')
g_form.setValue('description','I need access to XYZ');

}

Mark ✅ Correct if this solves your issue and also mark 👍 Helpful if you find my response worthy based on the impact.
Thanks
Ankur

[Nikita35]

getting an error