auto populate due date based on priority

[pvv1045330]

Hi all,

I have requirement problem record like when change priority based on that due date will be populated.

If problem reported by INC is P1 -> the due date of the problem record should be +7 working days

if problem is reports by INC is P2 -> the due date of the problem record should be +12 working days
If problem is reported for a P3/P4 -> the due date should be filled in manually.

for this I'm using before business rule.

when to run before insert, update

condition priority is changes 

script:

var datevalue = current.priority;

var days1;

  if (datevalue == '1') {

        days1 = 14;

    } else if (datevalue == '2') {

        days1 = 2;

    } 

else if (datevalue == '3' || datevalue == '4' || datevalue == '5') {

        current.setValue('due_date','');

    }

    var ed = new GlideDateTime();

  ed.addDays(days1);

    current.due_date = ed;

})(current, previous);

The above script will work only priority is p1 and p2, if priority is 3 or 4 the value will cleared and getting the below error.

[Harish Bainsla · Accepted solution]

hi try this 

(function executeRule(current, previous /*null when async*/) {
var datevalue = current.priority;
var days1;

if (datevalue == '1') {
days1 = 7; // P1
} else if (datevalue == '2') {
days1 = 12; // P2
} else if (datevalue == '3' || datevalue == '4' || datevalue == '5') {
current.setValue('due_date', ''); // Clear the due date
}

if (days1) {
var ed = new GlideDateTime();
ed.addDays(days1);
current.due_date = ed;
}
})(current, previous);

[pvv1045330]

Hi Harish,

It's working as excepted 

Thanks for help.