Auto populate value is empty in RITM But visible in form.

[Sumitha Devi]

Hello, 

This is the configuration, The value is visible in the form( reference field).  But After submitting It is empty in RITM.

[Dr Atul G- LNG]

Hi  @Sumitha Devi  

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0746243

[Ankur Bawiskar]

@Sumitha Devi  

are you sure on RITM the reference variable is populated or not?

if it's empty then the other variable won't show value

If my response helped please mark it correct and close the thread so that it benefits future readers.

[sunil maddheshi]

@Sumitha Devi  

• Ensure that the reference field is mapped correctly in the catalog item’s variables.
• If you are using a reference qualifier, ensure that the field is pulling data correctly.

Moreover you can write before insert business rule on sc_req_item table

(function executeRule(current, previous /*null when async*/) {
    var ritmGR = new GlideRecord('sc_item_option_mtom');
    ritmGR.addQuery('request_item', current.sys_id);
    ritmGR.addQuery('sc_item_option', '<YOUR_VARIABLE_SYS_ID>'); // Replace with your actual variable sys_id
    ritmGR.query();

    if (ritmGR.next()) {
        current.u_department_name = ritmGR.getValue('value'); // Ensure field exists on RITM
        current.update();
    }
})(current, previous);

Please mark correct/helpful if this helps you!