Auto provisioning of users - not working with SSO login via OpenID Connect (OIDC)

[surendarcs69]

When connecting ServiceNow with an Identity Provider "Signicat" via OpenID Connect to enable SSO login. Authentication and redirection works fine for the users available both in ServiceNow and IDP. If the IDP user is not available in ServiceNow, then the redirection to ServiceNow fails and doesn't create new user record, though "Automatically Provision User" is set to True.

Has anyone faced this issue before? I'm trying to find the trigger or script that identifies the user creation process from the OpenID Connect configuration in ServiceNow.

Regards,

Surendar M

[Paul Kunze]

Hi, did you create a Data Source with a Transform Map and did you link the Data Source to the Identity Provider?

It needs to look like this:

And the property glide.authenticate.multisso.user.autoprovision needs to be set to true as well: