Autopopulating a catalog item variable based on another

DTrishman
Tera Contributor

‎10-05-2023 06:07 AM

Good morning,

 

I have created a catalog item which has a Requested For variable allowing the caller to select the user the request is meant for. I would like to have a read only variable field auto-populate the "sys_user.u_employee_id" of the user selected in the Request For field. How should I build this variable? My attempt is below.

DTrishman_0-1696511237300.png

 

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sushma9
Tera Contributor

‎10-05-2023 09:43 AM

@DTrishman 

Please create the employee id filed and it should as string and make it read only and then use the Auto populate option available in service now  

sushma9_0-1696524050404.png

 

 

sushma9_1-1696524201719.png

 

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DTrishman
Tera Contributor
In response to sushma9

‎10-05-2023 12:56 PM

How do I activate the auto-populate tab? I am not seeing it as an option under Configure>Form Layout.

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DTrishman
Tera Contributor
In response to sushma9

‎10-05-2023 12:57 PM

How do I activate the Auto-populate tab? I don't see it listed under Configure> Form Layout.

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Miroslaw M
Tera Contributor
In response to DTrishman

‎10-05-2023 02:27 PM

This only works in the newest release of servicenow. First came out in UTAH.

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