Available option is not showing up for agent in workspace ?

[Kiddy]

Agent is not able to see available option in agent workspace?

[Community Alums · Accepted solution]

Hi @Kiddy ,

Make sure your Workspace has Available as one of the states assigned.

Navigate to >Advanced work Assignment>Settings> Presence States> click on "Available"

Mark my answer correct & Helpful, if Applicable.

Thanks,
Sandeep