Avaya (or other telephony) integration

chris_jones2
Kilo Contributor

‎08-28-2007 01:28 PM

There was some discussion at the user conference regarding Service-now.com integration(s) with an Avaya telephone switch. Anyone done anything in this area? Care to share what and how? What is the practical value for IT operations (i.e., Is it worth the effort?)?

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RahulMishra01
Tera Contributor

‎08-17-2023 11:51 AM

Hi Chris, 

 

Suggesting another reliable CTI Connector that worked in our case - Smart CTI Connector from NovelVox. It comes with a unified CTI interface that seamlessly connects Avaya telephony with Salesforce. The best part is, you can integrate a third-party application or NovelVox’s productivity tools inside the CTI for improved productivity.

 

Get more details from here: https://www.novelvox.com/integrations/servicenow-avaya-cti-connector/

 

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