Average age of open Request - no data available

tinndizz
Tera Contributor

‎02-19-2025 09:32 PM

Hello ServiceNow Experts, so I added a report, an OOTB indicator (Average age of open Request) on my dashboard.

However, it is showing as no scores available. Where should I go to check why this is not working as expected it to be? Thank you.

 

tinndizz_0-1740029572952.png

 

0 Helpfuls
  • 423 Views
8 REPLIES 8

AndersBGS
Tera Patron
Tera Patron
In response to tinndizz

‎02-20-2025 04:32 AM

Hi @tinndizz ,

 

Have you installed performance analytics on your instance (I assume that you're working in a PDI).

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

tinndizz
Tera Contributor
In response to AndersBGS

‎02-20-2025 04:36 AM

It is my client's instance. Do we need license to install it? Sorry, I am fairly new to all of this. Sorry for all the dumb questions.

0 Helpfuls

AndersBGS
Tera Patron
Tera Patron
In response to tinndizz

‎02-20-2025 05:30 AM

Hi @tinndizz ,

 

Yes, performance analytics is licensed. Either a solo license or part of the ITSM Pro. 

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

tinndizz
Tera Contributor
In response to AndersBGS

‎02-20-2025 05:59 AM

Thank you so much, you've been very helpful! God bless 🙂

0 Helpfuls