AWA - Request work item not getting cancelled in work item table after target wait is completed

[Ansuha Chipuri]

when the target time of the queue is completed, the request is still in the state of queued in work item table.

In the queue we have set the target wait time to 3min and in the assignment rule we have selected the Enable auto assign work items to true

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[GlideFather]

Hi @Ansuha Chipuri,

maybe it is me on Friday but I do not understand your issue, could you please give me more details?