Azure AD with service now integration Error

[ragz]

Hi ,

I tried the below link to sync Azure Ad with service now . But I am not able to login with Azure AD users .

Tutorial: Azure Active Directory integration with ServiceNow | Microsoft Docs

When I am trying to update the Identity > Provider Microsoft Azure Federated Single Sign-on for Default Directory   >Name ID Policy (urn:oasis:names:tc:SAML:1.1:nameid-format:emailAddress) from unspecified to emailAddress . I am getting the below error .

After changing fields of an active Idp record, you must test the connection before updating the record.

Invalid update

Please help ....

[Ankur Bawiskar]

Hi Raghava,

I assume you are using SSO for this. And why you want to change the nameid policy now for the Idp. Was it not working fine earlier with nameid as unspecified?

What is the reason you want to change the nameid policy now to emailAddress?

Also are you able to visit the sso page now after changing the nameid policy from unspecified to emailAddress.

Mark Correct if this solves your issue and also hit Like and Helpful if you find my response worthy based on the impact.

Thanks

Ankur

[ragz]

Hi Ankur ,

Thanks for your response .

First I tried with Manual approach which I mentioned in my question . But it did not work as I am not able to login into servicenow with Azure credentials.

Tutorial: Azure Active Directory integration with ServiceNow | Microsoft Docs

Second I tried with Automatic Approach

Auto account provisioning with Service Now\Azure integration - YouTube

Here also same issue and in this above video they mentioned to change from unspecified to emailAddress .

Both approaches not worked for me .

Can you suggest me what is missing ?

[Karthik Reddy T]

Hello Raghava,

Refer the below links may helpful to you.

https://community.spiceworks.com/topic/1926224-using-sso-with-azure-ad-and-servicenow-questionhttps://docs.microsoft.com/en-us/azure/active-directory/active-directory-saas-servicenow-tutorial

How to sync Azure ad with service now