Based on the Intent value, default the workspace page routing from Details to Other Related List Tab

[AdiLakshmiM]

We have a requirement to default the CSM FSM workspace page to Related list tab instead of defaulting to Interaction Details tab. Please help with the possibility of defaulting tab based on the intent selection

[kaushal_snow]

@AdiLakshmiM ,

By customizing the workspace tab navigation logic, you can achieve this..It involves creating a UI Script that listens for changes to the Intent field and adjusts the active tab accordingly. For instance, you can use the g_navigation API to programmatically set the active tab when the Intent value changes. Ensure that the script is executed in the appropriate context, such as within a UI Action or Client Script, to respond to the Intent field value dynamically.....

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