When an incident is created outside of the schedule of an incident AWA queue that is meant to get routed to, we notice that the work item does not get created and thus the incident does not routed/assigned.
Is this the expected behaviour?
Example:
Let's say an incident queue has a schedule from 9am to 5pm.
An incident is created at 7pm.
At 9am the next day, would the incident be routed to the queue? Or is that not the way ServiceNow works?
